Auditing For GSR (Small Package)

FedEx and UPS guarantee their GSR deliveries by a set time, —and if the package arrives late, the payer is entitled to a full refund.

Did You Realize:

1. FedEx and UPS deliver nearly 10% of their packages late, thereforeeligiblee for a refund?
2. Nearly $2,000,000,000 (2 Billion Dollars) per year is owed by FedEx and UPS in refunds on late packages, yet go unclaimed? Note these figures rise as both these companies grow.
   
3. If you aren't auditing for these type of refunds, you just aren't getting the complete picture?
   

This is certainly food for thought. Our company has been auditing for these things, and more for years. This is one key to look at when you select a reliable freight payment company to add to your RFP.

Oh, and for good measure, as a developer using some of UPS's E.Tools, here's an excerpt from the UPS License Agreement
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Excluded Uses of Information. The Information is for planning purposes only. End User agrees that the Information is insufficient for purposes of determining whether adjustments or guaranteed service refunds are due to End User. Accordingly, End User agrees that shipping data in addition to the Information will be required in order for End User or any third party to obtain a guaranteed service refund, any other adjustment or refunds against UPS service fees or for reconciliation of invoices for UPS services. For further information on the procedures and data required for service refunds, please consult the Terms and Conditions of Carriage/Service for the country of origin of a package in effect at the time of shipment.
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Needless to say, they don't want to make it easy to get these billions back do they? And why would they, is probably a better question...

Hi guys, everyone knows that no carrier is perfect. That sentiment is especially for UPS and FedEx. Many freight payment companies have methods, and a system in place to track, trace, audit, code and automatically apply for UPS and FedEx credits.