Service Transport (SERJ)

Service Transport, located in Cookville, Tennessee is A LTL common carrier. They have started sending some of our freight payment customers balance dues for discount revocation. Now firstly there are stringent rules in effect that do allow for this. The problem is Service Transport seems to be disregarding them...

Most LTL carriers have tariffs in place which allow for this, but they have to follow the CFR (Code of Federal Regulations) The CFR allows for discount revocation / deletion in the following cases:

1. ONLY FOR UNPAID BILLS.
2. WITHIN 30 DAYS OF ORIGINAL BILLING.
3. MUST BE APPLIED TO SEPARATE BILLS. (NO AGGREGATE FREIGHT BILLINGS)

As LGI is a premier freight payment & audit company, we know the rules, and are starting this freight payment blog to help make not only our customers aware, but also the millions of shippers and consignees out there.

Here are the facts:

Service Transport Has sent these "discount forfeitures" on bills that LGI has short paid. In fact, our audit complies with all customer's pricing tariffs, and there is NO BALANCE DUE AT ALL. Besides breaking all the conventional rules, Service seems to think they can collect money after their doors are closed by sending out huge freight bills to their once faithful customers.

Without safeguards, (in the form of knowledge) most customers are probably paying these bills completely unaware that not only does Service not have the right to bills these types of freight bills, but that they are in fact totally bogus. I wouldn't be surprised to see the Transportation Consumer Protection Council getting involved.

The main difference between Service and other companies that have tried these types of tactics, is that Service is sending out "original bills", which would appear on the surface to comply with Title 49 CFR. This couldn't be further from the truth.

I urge anyone needing a copy of the actual law, or has trouble finding it from the link provided in this topic, to contact me. I don't normally post my e-mail address because of spammers, so use LGI's contact page instead. I will reply as soon as I can.